Creating
Capital Money-Making as an Aim in Business
Author: Frederick L. Lipman
The object of this paper is to discuss money-making; to examine its
prevalence as an aim among people generally and the moral standards
which obtain among those who consciously seek to make money.
The desire to make money is common to most men. Stronger or weaker, in
some degree it is present in the mind of nearly every one. Now, how far
does this desire grow to be an aim or object in our lives, and to what
extent is such an aim a worthy one?
The typical money-maker as commonly pictured in our imagination is a
narrow, grasping, selfish individual who has chosen to follow lower
rather than higher ideals and who often is tempted, and always may be
tempted, to employ illegitimate means for the attainment of his ends.
The aims he has adopted are made to stand in opposition to the practice
of certain virtues. Thus we contrast profits and patriotism; enriching
one's self and philanthropy; getting all the law allows and justice;
taking advantage of the other fellow and honesty; becoming engrossed in
acquisition and love of family. Now, such contrasts obviously prove
nothing more than that money-making is and would be a vicious aim if
pursued regardless of these virtues, and it could well be replied that
consideration of patriotism, philanthropy, love of family, etc., must
in themselves impel one to earn and to save. "The love of money is the
root of all evil" implies an exclusive devotion to acquisition that may
well be criticized. But aside from this there is no doubt that amid the
confused ideas held on the subject, aiming to make money is commonly
regarded as in some sort of antagonism to the social virtues.
That there are other sides to the picture is recognized, however, even
by the loose thought of the day. The man who earns his living, for
instance, it views as one who in so far is performing a fundamental
duty. Indeed, the world scorns him who cannot or will not support
himself and his family. But this is only to say that one must work
to-day to meet the expenditures of to-day. Is this the limit? Is it a
virtue for him to work in order to spend, but a vice for him to work in
order to save? What are the considerations to be observed by a man in
deciding whether or not he should adopt money-making—that is,
the acquisition of a surplus beyond his current needs—as one
of his definite aims in life?
One consideration relates to our country. The United States is now
understood to be spending about $25,000,000 per day in carrying on the
war. In the last analysis this amount must be paid out of the past
savings and the savings from current earnings of the people of the
United States. The wealth of the nation consists mainly of the sum of
the wealth of its citizens. We are therefore told to seek increased
earnings and to economize in our expenditures in order to enhance the
national wealth. The duty here is perfectly clear, but even if we did
not have war conditions to teach us as a patriotic responsibility the
necessity of earning and saving a surplus, the obligation would still
be there. We owe a similar debt to our state and to our city or
district. And nearer still comes the duty to one's family and to one's
own future, the duty of providing for the rainy day, for old age. And
it will be observed that money-making in this sense is directed to the
acquisition of net income, it relates to that portion of one's earnings
which is saved from current expenditure and becomes capital. Then we
must also consider the duty to society. As we look out upon the
surrounding evidences of civilization—buildings and railroads
and highly cultivated fields, the machinery of production and
distribution, the shops full of useful commodities—and then
cast our thought backward to a time not very many years ago when all
this country was a natural wilderness, we may begin to realize the
magnitude of the wealth, the capital, that has come into being since
then, every particle of which is due to the earnings and savings of
somebody, to the surplus not consumed by the workers of the past, their
unexpended and unwasted net balances year by year. Universities,
churches, libraries, parks, are included in the wealth thus handed down
to us. Our lives to-day may be richer and broader through this
inheritance created by the industry and abstinence of our forefathers.
Their business careers, now closed, we regard as the more successful in
that they earned and saved a surplus, that they had a net income to
show as the result of their work.
But these savings of the past were accumulated, after all, by
comparatively few of the workers; not by the many, who lived from hand
to mouth, happy-go-lucky, spending and enjoying in time of abundance,
suffering in time of poverty and stress, making no provision even for
their own future, still less recognizing any duty to their country or
to posterity to produce economically and regulate their expenditure
wisely so as to carry forward a surplus. As far as this majority is
concerned we might yet be living among rocks and trees, without
shelter, lacking sure supplies of food, with fig leaves to cover our
nakedness. And to-day the same conditions obtain. How many persons are
to be found among one's acquaintance who feel and act upon any
responsibility for doing their "bit" in the creation of capital? Very
few. Rather than exert himself to work with this in view, on the one
hand, and to abstain from unnecessary consumption, on the other hand,
the ordinary man will make to himself every excuse. He will contemn
money-making as a sordid aim, readily exaggerating itself into a vice;
he will dwell upon the obligations and other considerations of a higher
life, this being defined as something generous and noble, a something
compared with which money-making cannot be regarded as a worthy object
but must be included in the class of unpleasant necessities, not to say
indecencies, which ought to be relegated to the background of life; he
will summon up pictures of extreme poverty, where any money received
must be expended forthwith to meet urgent needs, as justifying that
which in his case is the gratification of shiftless indulgence. Above
all, this typical individual will not accept and act upon the idea that
his affairs, his small income and expenditure, have any bearing upon
the prosperity and progress of his country. The most he will keep
before him is that he should pay his bills, and perhaps in some few
cases, will extend the notion to the future to include provision for
the bills and possible emergencies then to be met by himself and his
family. Nor is this improvident attitude confined to the young, to the
professional and the other non-business classes. In the business world
we see it all around us; among those who "work for a living," among
clerks and employees and among the so-called laboring classes it
appears to be the normal attitude. People who work for salaries or
wages seem characteristically to use up all their earnings in their
current expenditure, to live up to their incomes without any serious
attempt to save. If they pride themselves upon trying to keep out of
debt, it is as much as they expect of themselves, and among them the
man who attempts to go beyond this in his money affairs is certainly
the exception.
One of the effects of a world-wide war is an enormously increased
demand for labor at high and advancing wages, a condition that we might
suppose would be greatly to the advantage of the laborer. But that will
depend upon his own attitude and policy. From England, and from
American towns here and there, we hear stories of the wage-earner on
whom increasing income has had the effect of lessening the effort to
work; who stops during the week when the higher wage scale has paid him
the amount he is accustomed to regard as a week's earnings. Now, would
it not seem natural to expect that any man encountering improved market
conditions for his output, whether of commodity or service, would seek
to turn the situation to advantage by increasing that output as largely
as lay in his power? If, for instance, I can manufacture shoes to sell
for $4.00 a pair and a change in market conditions is such that I can
obtain $5.00 a pair, I would endeavor to produce more shoes in order to
profit by the favorable market; and if thereafter the price should rise
to $6.00 and $7.00 and $8.00 a pair, at each increment my efforts would
be still further intensified. That, indeed, is the normal economic
attitude. Fluctuations in the price level due to changes in the demand
for a commodity are expected to affect, and do affect, the market
supply. At a higher price, production is stimulated and more units of
the commodity are brought to the market, both from new sources and from
old sources. Under falling prices, on the other hand, the supply
offered in the market would become automatically diminished.
This is an elementary commonplace in economics, yet the laborer to whom
we have just referred does not seem to recognize it. He may find that
he can earn in, say four days, an amount equal to his former earnings
in six days and, therefore, at the end of the fourth day he quits work
for the week. Now, obviously under such increasing wage scale, he might
do one of three things:
He could quit at the end of the fourth day, having received a week's
income.
He could continue working for the six days and use his surplus earnings
for comforts, pleasures, and luxuries which previously he had been
unable to afford.
He might work for the six days and save as much as possible of his
excess earnings.
Now, what is the wise choice for the laborer? Leaving out of account
special cases where he has a large family, or sickness at home, or is
under some other disability which in his individual case would reduce
his earning power or increase his minimum expenses, ought he not to
work for the six days, putting aside all he could of the excess as
savings for the future? It will be generally conceded that this is
self-evident. If, viewing the narrow conditions under which the workman
ordinarily lives, it should be claimed that during a period of unusual
earnings self-gratification would be not only natural but measurably
justifiable, the reply could be made that this is merely specious,
involving assumption not in accord with the facts. Excuses of this kind
we often make for ourselves in the endeavor to justify our indulgence
in present pleasure rather than perform the irksome duty of
self-restraint. The laborer whose ideals are such that he quits at the
end of the fourth day is not the type of man who is going to spend the
two holidays in pursuing higher aims in life; he is going to pass them
in inaction, quite likely at the grog-shop. The man who fails to take
advantage of the security for the future offered him and his family
through the opportunity of saving from extraordinary earnings is one
who is adding to the abnormal demand for such things as phonographs,
jewelry, spirits, and tobacco. And this helps to explain the tremendous
market for luxuries during wartime. Doubtless there are many workmen
who follow a more rational course, who are reaping and storing the
harvest for the comfort and security of themselves and their families
during the winter of life. Could any one think that this policy
involved an aim that was sordid, tending to draw them down, and away
from higher considerations of life? Certainly a course of careful
planning in one's affairs would be in so far a better course and on a
higher plane than indulgence in idleness or shiftless expenditure of
surplus for present luxuries, regardless of future need.
This case of the workmen under conditions of abnormal wages seems
exceptional; yet the choice so presented to him is not very different
fundamentally from the choice normally presented to all the rest of us.
The young man starting out in life may be as negligent of his
opportunities as the workman who quits at the end of the fourth day. Or
if he devotes himself properly to his vocation he may consume his
earnings in current self-gratification. If, however, he will both
concentrate on his work and practice self-restraint with the purpose of
creating a saved surplus, all will agree in considering him as so far
headed on the road towards success. In the case of the beginner this
seems clear enough, but, after all, the same considerations apply to
everybody else, whether in business or profession, beginners or
experienced, young or old; to all of us is the same choice presented
daily, and at our peril we must make it wisely. The physician, for
instance, although he cannot afford to pay more attention to
money-making than to the welfare of his patients, to his studies, to
his professional ideals, must not, on the other hand, leave out of
account these business duties and considerations which belong to him as
an economic member of society. He must produce and must consume with
his family, reasonably, decently and thriftily. He must aim at a
surplus to store away for the future. These aims are, as a matter of
course, secondary to his professional ideals, but there need be no
conflict of duty. The point is that there exists a department of his
activity devoted, and to be devoted, by him to his business affairs. In
any event, as a man, a husband, a father, a citizen, he cannot escape
from the responsibility of these business affairs. They must be
conducted in some way. Shall it be well or ill? If he fails herein it
may involve failure in any or all these relations—as a man,
husband, father, citizen. And obviously these same considerations apply
to all other men and women, whatever may be their professions,
occupations, or major interests in life. Why do so many allow
themselves to be dragged along, living from hand-to-mouth, in fear of
the knock of the bill collector at the door? Why do we associate money
questions with that which is unhappy, unfortunate, down-at-the-heel,
with fear and misery? Barring mere accidents, it is because we are
careless, shiftless; because we do not face the problem manfully,
practice reasonable self-restraint, consider the subject in its
complexity and decide upon, and carry out, a constructive programme.
Even if one happens to possess wealth, he is not exempt. Indeed, large
wealth involves still greater necessity for care in the conduct of
one's pecuniary affairs. The rich man is said to have perplexities and
responsibilities which are unknown to those in moderate circumstances.
In fine, everyone must face these money questions or be driven by them.
Those who live on fixed incomes, whether from salary or investment, may
find it impossible to make any direct attempt to make money; for them
the problem is to be confronted and mastered on its other side, the
side of spending and saving, that the income may be apportioned as
wisely as possible for the purposes of living. But during the last few
years a new factor has entered into the money problems of the
individual, often adding to his trials, often adding to his self-made
excuses, and especially burdensome to the man on fixed income. We refer
to the high cost of living. Here it is, however, that the wage earner
can do something in self-protection, for the level of prices may be in
some measure affected by his policy in handling his earnings.
A period of high wages is accompanied by and is in some sense an
incident of a high level of prices. Now we recognize high wages,
considered in itself, as beneficial to the community, for it gives
opportunity, at least, for comforts in life and a provision for the
future that otherwise would be lacking. But if prices have advanced as
much as wages, the apparent improvement to the laborer is merely in
nominal wages, while that which alone can benefit him is higher real
wages. Now let us see what the workman could do to advance real wages
as contrasted with nominal wages.
What will be the effect on prices of the use of surplus earnings during
a period of high wages?
If the surplus earnings are expended, they will be used either in
meeting the higher prices of customary commodities, or in meeting these
advanced prices and also in purchasing additional commodities. The
first case will occur only if, and when, the advance in price equals
the advance in wages, for only in that event will the new wages just
cover the new cost of customary commodities. Then this expenditure of
the entire income in customary commodities tends to keep up the price
level and any benefit from higher wages disappears.
In the second case, so far as the worker spends his surplus earnings in
meeting advanced prices for customary commodities, he tends to maintain
prices at the higher level, and so far as he buys additional
commodities, he increases the demand for them and tends further to
advance the price level.
If, on the other hand, the worker will save from his surplus earnings,
he will increase the community's capital, and this will tend, directly
or indirectly, to cause the production of further commodities, so
increasing the supply of commodities and therefore tending to reduce
prices.
In any case, the worker should save as much as possible, as this tends
to reduce the price level and so to better his condition. Or, putting
it more simply, in time of high wages the worker ought to produce as
much as possible and consume as little as possible, both influences
tending to increase the stock of commodities for his ultimate gain and
for that of the community.
In fact, a high level of prices may be due measurably to some wasting
of the world's capital—as in war, for instance—and
then the only antidote is to restore the capital, a movement that would
doubtless occur anyway in time but which could be greatly accelerated
through a general adoption of habits of thrift and saving throughout a
community.
This then, though small, is something definite that we can contribute
to the material advancement of mankind and, like the duty in this
connection to our nation, to our families and ourselves, it consists in
creating capital; that is, earning as much as we can and, in any event,
even if our earnings are fixed, managing the income thriftily, and
carrying forward as large a net result as possible.
We turn now from the mass of mankind, on the whole so singularly
neglectful of these responsibilities, to the few in number who
constitute the creators of capital, to whom are due so much of the
comforts, the conveniences, and the material advantages that go to make
civilized life possible. Now these few are found in every rank in life.
They may be rich or poor, professional or business men, employer or
employee, old or young, male or female. The characteristic is their
habit of thrift, of definitely adopting money-making as an aim, of
spending less than they earn. It is astonishing what a small percentage
of mankind they are. The Income Tax returns in the United States for
1916 showed that out of a population of 104,000,000 people those with
taxable incomes aggregated only 336,652, about one in three hundred.
But whatever be the rank of the individual practicing this thrift he is
headed in the right direction and he tends to reach the point of
relative competence, of independence in his pecuniary affairs.
Preëminent in the class of the thrifty we think of the man of
affairs; the business enterprise indeed is supposed to be the
money-maker, par excellence. Money-making is in fact considered as its
raison d'être; it is as a money-maker that the business man
is contemned by some and envied by many.
Now money-making and money values occupy a special place in business
enterprise, due to the fact that on economic principles such money
value becomes the best test—perhaps the only true
test—of the workableness and success of business efforts. In
the complicated activities of the world's work, where each man, each
undertaking, each business unit, respectively, is striving primarily
for its own advantage, how is it, among all this pulling and pushing,
this competition, that the social income is distributed so nearly in
accordance with the individual contribution? Even if we admit that many
persons fail to get a fair share, that there is gross inequality here
and there, still after all, a student of mankind's activities in
production, distribution, and consumption must marvel at the extent to
which the rewards approximate the value of contribution. Now this is
made possible by money considered as a measure of relative values, by
the standard or test of fitness embodied in the thought, Will it pay,
and to what extent will it pay? If I have in mind some new invention
that will perhaps confer benefits on mankind, the best test of its
practicability and utility will be, Will it pay, will people buy it,
pay money for it? If an improvement in process is proposed, the
question is, Will it pay? If the young man starts out in life with high
ideals and a reasonably good opinion of his own abilities, an opinion
fostered perhaps by fond parents and admiring friends, the question is,
Will these abilities fit in with the world's needs? Will they supply a
real demand, will they be serviceable? The best means of ascertaining
this, although it may be only a rough estimate and although errors
occasionally creep in is, will they pay? Can he sell these services for
real money? This criterion is practically omnipresent in the world of
affairs. It is based on economic necessity, and although here and there
it may be charged with cruelties, with serious blunders, it is, on the
whole, a remarkably accurate standard. We see this more clearly where
we attempt to substitute some other criterion for ranking the soldiers
in the battle of life. We can note, for instance, the inferior type and
character, generally speaking, of men elected to office by the
suffrages of their fellow citizens, compared with men who reach
positions of authority in business and other enterprises through the
pressure of these economic principles. Again, consider the nation that
has attempted to improve on economic distribution of power by evolving
a government which places the power in the hands of those best fitted
to govern, a ruling class which aims directly at efficiency, a select
class but necessarily self-selected, thus supplanting an economic
régime by a military régime—successful
truly in certain forms of economic efficiency through a more rigid and
compact organization, but destructive of the initiative, the
evolutionary growth, the fundamental development, the liberties of the
people. Contrast this with the freedom, happiness, and progress of a
nation of shop-keepers. Now this economic régime, with its
individual instances of cruelty, like the cruelties of nature, does on
the whole tend to develop men, to require their best efforts, to make
them come forward and upward. Thus, in this interplay of economic
forces, wealth, or money, or profits stands out as a primary object of
attainment, and becomes the incentive to the complex efforts which tend
to benefit the individual, the community, and the nation.
The business enterprise then directs its attention to profits, because,
from mere economic necessity, profits are the criterion of the true
success of the enterprise, that is, its serviceability to mankind. Here
we distinguish between the shortsighted man, who aims at immediate
returns, and the farsighted man, whose eye is fixed on the future, who
verily desires the profits, but desires them in the long run. But this
is only a manifestation of human nature as we find it in every field.
We always note a deficiency in the man whose life is lived for the
present, for immediate enjoyment: in him we see the typical
pleasure-seeker, peculiarly prone to temptation, to break the rules of
life, to indulge himself at the expense of others or of his own future.
He is characteristically the weakling, the wrongdoer. And we contrast
him with the man of character, who stands superior to an immediate
environment, who will not disregard the distant future, the absent
neighbor, the invisible God. And so in the economic world it is the
whole life period which is to be regarded when aims are chosen. Profits
as a goal for the long run do not antagonize moral principles. "Honesty
is the best policy" and "Do unto others as you would have others do
unto you" are maxims of good business; and that economic principles do
not conflict with them is shown by the fact that they tend towards
profits in the long run. This is not to assert that mankind in business
is perfect. In every period of economic advance into a new environment,
men try new experiments, as during the development of the great modern
corporation in the period following the Civil War in this country and,
earlier than that, in the era of railroad building. They have tried new
experiments in ethics as they have in physics, in chemistry, in
economics. They have attempted to replace honesty by camouflage, the
golden rule by self-aggrandizement. But these attempts are not
successful and so they become discredited; they do not work because
inherently they cannot last, and inability to endure is fatal to the
purposes of any economic undertaking. We are emphasizing the fact that
business is necessarily conducted for the long run, the very nature of
success implying permanence. A man may take some criminal advantage of
an opportunity: he may abscond with money entrusted to him; he may
abuse the confidence reposed in him by an employer, by a customer; he
may obtain an immediate profit by misrepresentation. But no one could
expect such things to last; he could not possibly be building an
enduring structure; such a course could not in the end promise him
profits, or any other kind of success. A properly conducted business
enterprise then is concerned with making profits in the long run; that
is to say, in accordance with accepted notions of business conduct; in
short, according to rules of the game, and this involves conformity
with a standard, a standard of giving good value for what one gets.
We must next distinguish between gross profits and net profits. The
merchant or manufacturer naturally desires to do a large business, he
points with pride to the increase in his sales this year over last
year. The larger his turnover the smaller the proportionate amount of
his overhead expenses that must be borne per unit of product, and other
economies follow large-scale production or distribution. He may
occasionally be desirous of increasing his output even when it entails
a disproportionate increase in his expenditures, with the idea that he
can later occupy himself with reducing these expenses and in the
meanwhile the goodwill of his enterprise will have gained from the
larger circle of customers. Such is the case with a new enterprise that
often starts out with the expectation of little or no profits during
its early years, when it is gathering a clientèle and
learning to distribute its product with economy. All these, however,
are special cases. The normal situation is that the business enterprise
is aiming at net profits, having an interest in large sales, heavy
transactions and gross profits only so far as these are expected to
lead finally to net profits, the real goal. Now these net profits are,
of course, the remainder of earnings left on hand after providing for
all costs and expenses, for depreciation and every other factor causing
loss, destruction, and deterioration during the business period under
consideration. In short, the business capital as it was at the
beginning of the period is first fully restored and made intact at the
end of the period before a net profit emerges. This net profit
therefore becomes in a true sense a creation of new capital and may
indeed be retained in the business as an addition to capital funds.
Even when it is paid out in dividends, partly or wholly, it becomes new
capital in the hands of the individual stockholders who then in their
private capacity may of course spend it, but by proper investment may
keep it permanently stored as capital. It is the creation of capital
then, that is in reality the ultimate money-making aim of the business
enterprise.
We can now summarize the attitude and policy of the typical business
man in his money-making aim as follows:
In seeking profits he is actuated by economic necessity.
His goal is profits in the long run, which involves conformity with
economic and ethical standards, and net profits, which implies the
creation of capital.
The creation of capital we cannot fail to recognize as a worthy aim. It
has given mankind much of all that mankind possesses and constitutes
the foundation upon which civilization largely rests. The advancement
in the arts and sciences has been in no small degree stimulated by the
demands of business enterprise for new methods of creating capital and
we may believe that should the time arrive when this motive should
fail, when men should grow to be indifferent in their attitude towards
profits, the ensuing stagnation would affect every department of human
endeavor. Of this we may be assured even when we remember that
money-making, and what goes with it, is not the only aim in life.
After cataloguing so much that is virtuous in the pursuit of
money-making the suggestion is inevitable that there must be some other
side to it, that the common views of the rapacity of the money-maker
cannot be wholly unfounded. What then are the vices of the money-making
aim? In examining this question we shall first brush aside some things
to which we have already referred. The pathological cases of mere
crime, of sharp practice, of taking advantage of others, while mounting
up into distressingly high figures considered absolutely, are much less
important relatively; that is, they are infrequent and scarce enough to
avoid obscuring the rule which they violate, the rule that honesty is
indispensable in economics as well as in ethics. What we must now
investigate is any vicious tendencies that may be found in the
money-making aim when followed normally and according to its own
accepted principles. Of such degenerative tendencies we seem to find
two: first, the tendency to that excess which becomes a vice; and
second, the tendency to a disregard of other considerations in life
through too exclusive a devotion to acquisitiveness. But upon further
thought we must see that these two tendencies flow together and become
one, for too much devotion to money-getting and too little attention to
the other purposes of life are, after all, expressions of the same
thing. Perhaps a man may err in excessive devotion to any object of
life but we must admit that in the pursuit of gain the evil tendency to
exaggerated absorption in the one aim is promoted through a
coöperation with his natural selfishness. Of all the fields of
human endeavor, here is one that peculiarly fits in with self-seeking,
with disregard for others, which may drag a man downward, making him
small and mean, unhappy and uncharitable, while apparently attaining
the goal at which he has aimed. Not every man, while concentrating upon
money-making, is consciously seeking his country's welfare, the
amelioration of life for the many, the uplift of posterity, even if he
rigidly adheres to the accepted rules of the game, to the code of
business honor. This brings us back to the popular picture of the
money-maker, grasping, sordid, narrow-minded. There are such people. I
believe them to be rare, but whether there are many of them to-day or
not, it is a type tending to disappear in the environment of modern
business which offers its inducements and rewards to him who does, who
becomes, who renders service, not to the sordid seeker for gain.
Barring an occasional exception, such an exclusive aim is not that of
the man of large affairs, the business leader, the conspicuously
successful man. It is not Harriman, nor Edison, nor Weinstock, nor
Marshall Field, nor Peabody, nor is it the heads of our big
corporations of to-day. Such men are money-makers, creators of capital,
builders of large enterprise, but their aim at profits while genuine is
only incidental to their main purpose of doing, of becoming better able
to achieve, of rendering service. When the beginner in business
approaches an experienced friend for advice, he is told to work as hard
and as faithfully as possible, to study his business, to seek to
improve himself—in other words, to concentrate his whole
strength on the giving of service, for his wages or salary will take
care of itself. The experienced man knows well that this holds just as
truly for all ranks in the business world and that the higher one
ascends in responsibilities, the more he must give and do; indeed the
leading positions in the business world are occupied by men who produce
tremendously, whose value to themselves and others lies in what they
accomplish, and this—not what they get—is the
criterion of success among men of experience, among those in charge of
enterprises, who are on the lookout for leaders of this type.
Here we have the remedy for the tendency backed by natural selfishness
towards undue devotion to gain: such narrowness simply does not work,
it is crowded out by competition with the superior efficiency of
broader motives. And while, here and there, the type continues to
exist, its development in new cases is discouraged by every instance
illustrating the relative success—in all
senses—attained by those who make it their chief aim to
produce, to render service. Just as the physician bestows his first
thought upon his patient, these superior business men give first
consideration to their profession, for so they regard it, and this
tends to assure their success, just as it does that of the physician,
and to become the standardized ideal for lesser men.
It is indeed clearly self-evident that on many accounts the man in
business must give attention primarily to the service he is trying to
render. The clerk in the store must devote himself mainly to his
customers, to his merchandise, to his other duties, not to his salary.
And so with the department manager, and so with the general manager,
whether of a store, a railroad company, or other activity; the
immediate daily problem for all lies in the rendering of a service, the
producing of a commodity, or the doing of the thing for which the
business enterprise exists. This concentration upon output is
furthermore required by competition which whips the producer into line
and often makes it a matter of business life and death that one should
make progress in method and quality. That his shoes wear is a matter of
pride to the shoe manufacturer. "Blank tires are good tires" is not to
be regarded as merely a boastful advertisement. If it was it would not
pay the advertising cost.
Money-making as an aim thus becomes subsidiary to the characteristic
activities of the enterprise, it is in a sense a by-product. But the
money-making aim is there, although perhaps in the background. It is
furnishing the power under which the enterprise operates. More than
that, it is the gauge indicating the prosperity or lack of prosperity
of the enterprise, its progress, its fitting in with the needs of life.
In short, the money-making aim spurs on the business enterprise, just
as the weekly or monthly pay spurs on the humble worker; but in each
case the main attention is given, and necessarily given, to the work to
be performed.
Let us now consider some of the implications of this concentration on
rendering service. The directed effort of each man to the production of
the utility characteristic of his business, tends to result in his
learning to conduct that specific activity with a high degree of skill,
and with an increasingly valuable fund of experience. So highly
specialized does he become that it will be quite impossible for any one
hitherto a stranger in that sphere to conduct it as well. Therefore in
an age of coördinated effort the more a man has of accumulated
knowledge and facility in handling a certain kind of affair and the
better fitted, therefore, he is to continue and to progress along that
line, the less relatively he is able to undertake the affairs of some
other kind with which he is not familiar. We commonly feel free to
criticize a railroad, a newspaper, a large business house, perhaps a
university, with which we may have casual contact, but the fact is
there are few competent critics outside of the ranks of the enterprise
itself or of those carrying on activities that are directly similar. In
a word, through this focusing of attention, a man will come to be
exhaustively familiar with his own occupation, while possessing a
merely superficial acquaintance with the theories, customs, and
responsibilities of those of others. The wise man therefore argues the
necessity of confining himself to the field in which he has become
expert and will avoid taking chances in some outside direction wherein
he is not familiar. One of the most common and disheartening
experiences in the money-making and money-saving of the thrifty is that
after having both worked hard and practiced self-restraint, the
resultant savings are often put into some enterprise that turns out
badly, and the whole effort is thus thrown away. Generally this happens
because he has violated the rule we have just stated; he has ventured
his savings in unfamiliar fields, ignorantly he has rushed in where the
better informed would have feared to tread. Such so-called investments
are in reality highly speculative. They involve risks which are unknown
and altogether to be avoided. Now no one speculates in his own
legitimate business, for there he is acquainted with the hazards which,
he has learned, require the best of knowledge and the greatest of
prudence. It is the allurement of the unknown that tempts him to seek
unearned profits through speculation in outside regions where, in the
nature of the case, the chances must be against him. Now speculation
has its proper place in business: there are certain inherent hazards
that must be undertaken, mainly to be found in the risk of the seasons
in the production of crops, and the risk of the future in undeveloped
enterprise. These risks must be carried by somebody, but clearly they
constitute an activity for specialists who study conditions, becoming
relatively expert in determining how and when to act. These specialists
are drawn principally from two classes: First, the professional
speculator, who knows his markets and makes a business of buying and
selling future risks; such men perform a great service in handling our
seasonal crops and in other directions, and are entitled to a
reasonable profit. Second, the man of wealth who may use part of his
surplus in the risks of undeveloped enterprise; although it is probable
that in the end his losses and expenses will outweigh his gains, he can
afford to take chances of such experiments in the hope that success
will follow in some of them; furthermore, he can regard the outlay as a
contribution to the advancement of mankind. For the rest of us,
however, outside of these two classes, it is our business to keep away
from speculation whether in oil wells, flying machines, in new
factories, or in real estate: in the long run, we cannot get something
for nothing and money-making efforts that are ethically valid thus
coincide with those that are selfishly desirable, namely, the efforts
to obtain the payment, the profit, that arises from a valuable service
performed or commodity produced. Too often men who follow this rule in
their regular occupation depart from it in the use of their saved
surplus funds. They feel that their savings ought to make them money,
as they say.
Now savings can be employed in one of three ways: They may be used as
capital by the owner; or they may be put out in
investments—that is, used or utilized as capital in the
business of another; or, third, they may be wasted in gambling or
speculation. As a matter of course, the employment as additional
capital in one's own enterprise is generally the most desirable
wherever applicable, but this is a use of limited scope, relating to
but few of the people engaged in productive activity who earn and save
a surplus. The main resource for such accumulations is in safe
investments, in the bonds and securities of our own country and those
of well established enterprises. Not many among our embryo capitalists
possess the experience or skill requisite for the safe and proper
investment of their funds, they must rely upon the advice of others.
But whom can they trust? The demand for investment advice has not
failed to call forth a supply of advisers, and elaborate are the
schemes designed to lure the unwary. But, generally speaking, the man
who falls into the clutches of these birds of prey has himself to
blame, for the reason that the temptations they offer are appeals to
the illegitimate desire to get something for nothing or to the foolish
notion that one can get-rich-quick in some way whispered about by a
stranger, and out of sheer benevolence. The fact is that the wise man
will dismiss all thought of making money out of his investments; he
will seek only the moderate return which alone is consistent with
safety; and with this policy, will turn a deaf ear to any so-called
opportunity which promises big profits. We can summarize the matter by
saying that concentration upon one's business and service implies that
one should not attempt to make money elsewhere.
This concentration on one's affairs therefore grows into a sort of
practical system in which each member of the business community is
looking after some function or activity to the exclusion of other
things. And so the world's work is carried on to the best advantage,
each function being filled by those particular men who have become
relatively expert therein. From this system arises a business habit or
method not always understood by the young and inexperienced, by the
non-business person. We refer to the practice in trade of leaving to
each individual, to each enterprise, to each organization, the
responsibility for looking out for its own interests when having
dealings with others. Caveat emptor—let the buyer
beware—expresses an extreme development of this, and in its
common signification, that each side is to be permitted and expected to
take any advantage of the other side that it may be able to secure, it
describes a state of warfare rather than of business. In buying and
selling, in aiming to obtain the most favorable terms for each line of
his activity, in meeting conditions of competition, in all these
relations, the business man is endeavoring to better himself and may
doubtless be tempted here and there to forget the interests of the
other party to the transaction. But to yield to such temptation would
merely be to abuse a principle which on the whole is sanctioned by the
requirements of economic efficiency. This principle is that the nearest
approximation to effective justice in business transactions is reached
when on each side the parties devote themselves to their respective
interests and points of view. If A has a house for sale and B is a
prospective buyer, the essence of the possible transaction between the
two is that A's idea of the value of the property is different from B's
idea of that value; or at any rate that A sees less value in it to him
than does B to B. This is of course typical of all business
transactions—the seller desires the money above the
commodity, the buyer prefers the commodity to the money. The seller and
the buyer each dwells naturally upon his own idea of value. This is
altogether desirable, not to say indispensable, and is characteristic
of every relation of business, wherever two men buy and sell, employ
one another, or have other dealings together. The situation is somewhat
the same as in a law suit where the duty of the attorney for the
plaintiff is to make every point that fairly can be made for the
plaintiff, while the attorney on the other side must correspondingly
make every point that can properly be made for the defendant. Each side
is supposed to look after the interest of that side. Similarly, in a
business organization, say a railroad, when some new project is under
consideration it will be submitted to the engineer, to the chemist, to
the attorney, to the practical transportation man, and in each of these
departments it is expected that the wisdom born of experience in the
particular function will be brought to bear. The engineer speaks with
authority on engineering questions, the lawyer on legal questions, the
transportation man on the practical working out of the project; and,
normally, the criticisms and contribution of each are confined to his
own function. In short, the régime of economic self-interest
results in leaving to each the responsibility which he is most
competent to assume, that in which he is most expert, which thereby
receives the best attention that generally speaking it could have. Nor
are correctives lacking for the abuses which may enter in through an
overdevelopment of self-interest. Caveat emptor becomes discredited as
an unmodified basis of human action. The golden rule is increasingly
seen to constitute a foundation demanded by economics as well as by
ethics. The trend to-day is away from indifference to the interests of
those with whom we deal. The successful merchant will not attempt to
make a profit through sales which he knows would not benefit the
purchaser, for that would not measure up to the test, Will it pay? The
value of a business depends largely on its goodwill and too much money
and effort are spent in advertising and other means of building up a
clientèle to make men conceive it to be to their interest to
deal sharply with their customers.
In the efforts of scientists to seek out and establish new methods, new
principles, the success of an experiment is to be determined, I
suppose, by the test, Will it work? Does it yield effective results?
Similarly, in economics, the science of mankind in its production,
distribution and consumption of material things, the test of utility
and efficiency is, Will it pay? that being the standard of workableness
in the application of that science.
We have attempted, therefore, in this analysis of money-making to apply
this test, because the practice or habit or influence that pays is that
which is in accord so far with the principles underlying this branch of
social science. We have seen, according to this standard, that it is
the duty of all to adopt money-making as a conscious aim; that the
money is to be economically used, the final object being net profit,
that balance or remainder which is carried forward as created capital.
Inability to increase a fixed income does not absolve one from the duty
of doing one's part in the creation of capital through thrift and
saving. The business enterprise, moreover, is required by economic
necessity to aim at money-making—meaning, however, profits in
the long run rather than immediate or temporary gains. Such permanent
returns can only be sought through adherence to ethical principles and
although this aim at profits becomes the power plant which drives the
business machine, the latter gives its energies and attention more
directly to the rendering of service.
Concentration upon service tends to make a man relatively efficient
therein, but argues a relative unfamiliarity with the field of others,
from which we infer the advisability of confining one's activity to the
thing he has learned to do best. As an example of this, he should avoid
placing his surplus capital or savings in outside enterprises where
they will partake of risks that are unknown to him, nor should he
attempt to employ his savings at all with the purpose of making money,
unless, indeed, he can use them as capital in his own business. The
focusing of attention on one's own function also implies and explains
the custom of placing upon participants in a business transaction the
responsibility each for his own side, a custom which is economically
justified but which must be kept within proper limits, as is fully
recognized by the business men who are successful and who therefore
become models or examples for the guidance of other men, influencing
the latter towards high ideals.
We have found, on the other hand, that apart from men in charge of
business enterprise, the burden of providing thus for man's welfare and
development is assumed by very few, the vast majority, whether in
professional or business employment, treating it with neglect and
contempt. They think, perhaps, that they are aiming at higher things,
or that their efforts would not sufficiently count, or they do not give
the matter any sturdy thought; while the underlying motive, often
unconscious, is simply an unwillingness to practice self-restraint. It
is self-indulgence, we must conclude, that is to be overcome if we are
to meet this responsibility in a manly way, visualizing it with
sufficient clearness to see that thrift, the creation of capital for
one's self and for the race, comes into no necessary conflict with any
other proper aim in life, but on the contrary constitutes a fundamental
duty to society, to the state, to one's family, to his own future, to
his self-respect.
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